Use Cases
AI in the process – structured by area. Filter by your focus.
AI Document Operations
Starting point
Large volumes of documents (invoices, contracts, orders) are captured, checked and entered into source systems manually.
Solution principle
AI classifies incoming documents, extracts relevant data, validates it against business rules and passes results to SAP or workflow systems.
Systems involved
SAP S/4HANA, DMS, email, workflow platforms
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Role of AI
Classification, data extraction and plausibility checks
Human control
Approval and correction by subject-matter users before handover to productive systems
Potential benefit
Shorter cycle times, less manual entry, transparent document processes
AI Project Intelligence
Starting point
Project and portfolio data is spread across tools, spreadsheets and reports. Status consolidation and risk detection take time.
Solution principle
AI consolidates project status from various sources, detects risks and dependencies and prepares management reports.
Systems involved
Project management tools, Microsoft 365, reporting systems
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Role of AI
Summarisation, risk detection and report preparation
Human control
Review and approval of reports by project owners
Potential benefit
Faster, better-founded decisions and more transparent portfolio steering
SAP-Integrated AI Processes
Starting point
AI applications need to read and write SAP data, but a stable, maintainable integration is missing.
Solution principle
AI applications are connected to SAP via clean interfaces (OData, REST, BTP) – clean-core oriented and operationally stable.
Systems involved
SAP S/4HANA, SAP BTP, Integration Suite, APIs
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Role of AI
Data enrichment, validation and automation within the SAP process
Human control
Subject-matter users review AI suggestions before posting or approval in SAP
Potential benefit
Stable, traceable integration without maintenance risk
AI-Enabled Field Operations
Starting point
Field service and operational teams capture data on paper or in isolated apps without connection to order systems.
Solution principle
A mobile app with AI-based photo and document analysis and direct connection to SAP orders and follow-up processes.
Systems involved
SAP order management, mobile app, Microsoft 365
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Role of AI
Image and document analysis and suggestions for follow-up processes
Human control
Review and confirmation of suggestions by staff before handover
Potential benefit
Less rework, faster capture and direct follow-up processes in SAP
AI for Business Operations
Starting point
Operational workflows between systems, email and Excel are manual, error-prone and hard to trace.
Solution principle
AI-powered workflow automation connects systems, data and subject-matter users in end-to-end processes with human-in-the-loop.
Systems involved
Workflow platforms, SAP, Microsoft 365, email
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Role of AI
Process automation, data validation and suggestion generation
Human control
Approval by subject-matter users at critical process steps
Potential benefit
Less manual work, transparent processes, shorter cycle times
AI Knowledge Assistants
Starting point
Company knowledge is distributed unstructured across documents, intranets and emails and is hard to access.
Solution principle
A secure RAG-based knowledge assistant makes company-specific content searchable and provides context-aware answers.
Systems involved
DMS, intranet, Microsoft 365, vector database
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Role of AI
Knowledge retrieval, summarisation and context-aware answers
Human control
Source attribution and traceability, approval by subject-matter users for critical content
Potential benefit
Faster knowledge access, less search effort, consistent answers
AI-Enhanced Reporting
Starting point
Management and specialist reports are assembled manually from distributed data sources and are often outdated.
Solution principle
AI consolidates data from various sources, generates reports automatically and enables natural-language follow-up analysis.
Systems involved
BI tools, SAP, databases, Microsoft 365
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Role of AI
Data consolidation, report generation and ad-hoc analysis
Human control
Review and approval of reports by subject-matter owners
Potential benefit
More current reports, less manual effort, faster decision basis